Return & Refund Policy

Last updated: September 1, 2026

At MatataStudio, we want you to shop with confidence. If you are not satisfied with your purchase or experience an issue with your product, we’re here to help.

Please review the following Return & Refund Policy before submitting a request.

1. 30-Day Return Policy

We accept return requests within 30 days of receiving your order.

To be eligible for a return, the product must be returned in its original condition and include all original accessories, components, manuals, and packaging.

For returns unrelated to a product defect or quality issue, the product must not show signs of misuse, accidental damage, or unauthorized modification.

A valid order number or other proof of purchase may be required to process your request.

2. How to Request a Return

To start a return, please contact our Customer Support team at support@matatalab.com and provide:

• Your order number
• The product name
• A brief description of the reason for your return
• Photos or videos of the issue, if applicable

Our team will review your request and provide return instructions if your return is approved.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted or processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it.

If your product arrives damaged, defective, has a performance issue, or you receive an incorrect item, please contact us as soon as possible.

We may ask you to provide photos, videos, or other information to help our technical team verify the issue.

Once the issue is confirmed, MatataStudio may provide an appropriate solution, including a refund, replacement, repair, or replacement of defective parts, depending on the circumstances.

For confirmed product quality issues or fulfillment errors caused by MatataStudio, we will cover the applicable return and replacement shipping costs.

4. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that additional processing time may be required by your bank, credit card company, or payment provider before the refund appears in your account.

Original shipping charges are non-refundable unless the return is due to a confirmed product defect, damaged item, incorrect item, or other error on our part.

5. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, you may be eligible for an exchange or replacement.

Replacement options are subject to product availability and the specific circumstances of the request.

If the original product is unavailable, we may offer an alternative solution or refund.

6. Return Shipping Costs

If the return is due to a confirmed product defect, damage during delivery, or an incorrect item sent by MatataStudio, MatataStudio will cover the applicable return shipping costs.

For returns due to personal preference, change of mind, or other reasons unrelated to product quality, the customer is responsible for the return shipping costs.

7. One-Year Limited Warranty

MatataStudio products are covered by a one-year limited warranty, starting from the date the product is received.

The warranty covers eligible manufacturing defects and product performance issues that occur under normal use.

If a product experiences an eligible issue during the warranty period, MatataStudio or authorized technical personnel may inspect and verify the issue. Depending on the situation, we may provide free repair service or replacement of defective parts.

For eligible warranty claims, MatataStudio will cover the applicable one-way shipping cost.

8. What Is Not Covered

Returns, refunds, or free warranty services may not apply to:

• Damage caused by misuse, improper handling, or failure to follow product instructions
• Accidental or intentional damage
• Normal wear and tear
• Unauthorized modifications, disassembly, or repairs
• Damage caused by improper storage or external factors
• Products with missing components or accessories where the missing items are unrelated to an original product defect
• Requests submitted outside the applicable return or warranty period

Products outside the warranty period or not covered by the free warranty may still be eligible for paid repair services.

Any applicable repair, replacement part, labor, and shipping costs for paid services will be the responsibility of the customer.

9. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, cancellation or modification may no longer be possible.

If your order has already been delivered, you may request a return in accordance with our 30-Day Return Policy.

10. Contact Us

If you have any questions about returns, refunds, exchanges, replacements, or warranty service, please contact our Customer Support team.

After-Sales Support:
support@matatalab.com

When contacting us, please include your order number and a brief description of your request so our team can assist you more efficiently.