Terms of Service

Last updated: September 1, 2026

Welcome to MatataStudio. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content, and related services (collectively, the “Services”).

Throughout these Terms, “MatataStudio,” “we,” “us,” and “our” refer to MatataStudio. By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms and any policies referenced herein.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please discontinue use of the Services.

1. Online Store Terms

By using our Services, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian.

You may not use our website, products, or Services for any unlawful or unauthorized purpose or in any way that violates applicable laws or regulations.

You must not introduce viruses, malicious code, or other technology that could damage, disrupt, or interfere with the operation or security of the website or Services.

We reserve the right to refuse or terminate access to the Services if these Terms are violated.

2. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, pricing, and other information on our website.

However, product colors, appearance, packaging, accessories, or other details may vary slightly from images shown on the website due to display settings, product updates, manufacturing changes, or regional differences.

We reserve the right to modify product descriptions, specifications, availability, or pricing at any time without prior notice.

Certain products may only be available in specific countries or regions. We may limit the sale or availability of products based on geographic location, inventory, legal requirements, distribution arrangements, or other business considerations.

3. Orders

All orders are subject to acceptance and product availability.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

• Incorrect product or pricing information
• Suspected fraud or unauthorized transactions
• Unusual or excessive order quantities
• Product availability issues
• Shipping restrictions
• Orders that appear to be placed for unauthorized resale or distribution

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

You are responsible for providing accurate and complete billing, shipping, contact, and account information when placing an order.

4. Pricing and Payment

Product prices are displayed in the currency available for your selected market or checkout.

Prices, promotions, discounts, and product availability may change without prior notice. The price applicable to your order will generally be the price displayed at checkout when your order is placed.

You agree to provide valid and authorized payment information for all purchases.

Taxes, duties, shipping fees, or other applicable charges may be added to your order depending on your location and the nature of the purchase.

We reserve the right to correct pricing, promotional, or other errors and, where necessary, cancel affected orders and issue an appropriate refund.

5. Promotions and Discount Codes

Promotions, discount codes, gifts, and special offers may be subject to additional terms, including eligibility requirements, expiration dates, product exclusions, minimum purchase amounts, or usage limits.

Unless otherwise stated, promotional offers and discount codes cannot be combined.

We reserve the right to modify, suspend, or terminate promotions when necessary, subject to applicable law.

Abuse, unauthorized reproduction, resale, or fraudulent use of promotional codes may result in cancellation of the discount or affected order.

6. Shipping and Delivery

Shipping availability, estimated delivery times, shipping fees, and other delivery terms are governed by our Shipping Policy.

Delivery estimates are provided for reference and are not guaranteed. Delivery may be affected by carriers, customs processing, weather, public holidays, local regulations, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Additional taxes, customs duties, import charges, or fees may apply depending on the destination and applicable local regulations.

7. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and replacements are governed by our Return & Refund Policy.

Eligible return requests must generally be submitted within 30 days of receiving the order and must meet the requirements stated in the Return & Refund Policy.

If you receive a damaged, defective, or incorrect product, please contact our Customer Support team so we can review the issue and provide an appropriate solution.

8. Warranty

Eligible MatataStudio products are covered by our applicable Warranty Policy.

Unless otherwise specified for a particular product, eligible products are generally covered by a one-year limited warranty for manufacturing defects and product performance issues occurring under normal use.

Damage caused by misuse, accidental damage, unauthorized modification or repair, improper handling, or normal wear and tear may not be covered.

Please refer to our Warranty Policy for complete warranty terms and requirements.

9. Accounts

Certain features of our website may allow you to create a customer account.

You are responsible for maintaining the confidentiality of your account information and password and for activities conducted through your account.

You agree to provide accurate, current, and complete information and to update your information when necessary.

Please contact us promptly if you believe your account has been accessed or used without authorization.

10. Intellectual Property

All content available through the MatataStudio website, including but not limited to trademarks, logos, product names, text, graphics, photographs, videos, illustrations, designs, software, downloadable materials, educational resources, and website content, is owned by or licensed to MatataStudio and is protected by applicable intellectual property laws.

Unless expressly authorized by MatataStudio, you may not reproduce, distribute, modify, publish, sell, license, commercially exploit, or create derivative works from our content.

Materials provided specifically for educational or classroom use may be used only in accordance with the permissions or license terms accompanying those materials.

11. User Content and Feedback

You may have opportunities to submit reviews, comments, photographs, videos, feedback, suggestions, or other content through our website or related channels.

You are responsible for ensuring that any content you submit does not violate applicable laws, intellectual property rights, privacy rights, or other rights of any third party.

You may not submit unlawful, misleading, abusive, defamatory, obscene, harmful, or malicious content.

Where permitted by applicable law and the relevant submission terms, you grant MatataStudio permission to use submitted content for purposes related to operating, improving, and promoting our Services.

We reserve the right to remove content that violates these Terms or applicable law.

12. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, applications, payment providers, social media services, or other external services.

These third-party services are operated independently from MatataStudio. We are not responsible for their content, availability, security, products, services, or privacy practices.

Your use of third-party services is subject to the applicable third party's own terms and policies.

13. Prohibited Uses

You may not use our website or Services to:

• Engage in unlawful, fraudulent, or deceptive activity
• Violate intellectual property or privacy rights
• Submit false or misleading information
• Distribute viruses, malware, or malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Scrape, crawl, harvest, or collect data from the website in an unauthorized manner
• Interfere with website security or functionality
• Impersonate another person or entity
• Use the Services in any manner prohibited by applicable law

We reserve the right to suspend or terminate access to the Services for violations of these requirements.

14. Disclaimer of Warranties

We make reasonable efforts to maintain the availability, accuracy, and security of our website and Services.

However, except where otherwise required by applicable law or expressly stated in our product warranties, the website and Services are provided on an “as available” basis.

We do not guarantee that access to the website will always be uninterrupted, error-free, secure, or free from technical issues.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, MatataStudio and its affiliates, employees, representatives, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of or inability to use our website, Services, or products.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

Your statutory consumer rights remain unaffected.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MatataStudio and its affiliates, employees, representatives, and service providers from claims, losses, liabilities, or expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of the rights of another person or entity.

17. Personal Information

Your submission and our processing of personal information through the website are governed by our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use, store, and protect personal information.

18. Errors and Inaccuracies

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct such errors, update information, or cancel affected orders where reasonably necessary.

If an order is canceled after payment because of an error on our part, the applicable payment will be refunded.

19. Changes to the Services or These Terms

We may update, modify, suspend, or discontinue parts of our website or Services from time to time.

We may also update these Terms when our Services, business practices, or applicable legal requirements change.

The latest version will be published on this page with the updated date shown above. Your continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms, where permitted by applicable law.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

21. Governing Law

These Terms of Service and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the United Kingdom, subject to any mandatory consumer protection laws that apply in your country or region.

22. Contact Us

If you have any questions about these Terms of Service, your order, or your use of the MatataStudio website, please contact us:

Customer Support
support@matatalab.com