Shipping Policy

Last updated: September 1, 2026

Thank you for shopping with MatataStudio. We work to process and deliver your order as quickly and reliably as possible.

Please review the information below regarding order processing, shipping, delivery, and related matters.

1. Shipping Destinations

MatataStudio ships to selected countries and regions worldwide.

Shipping availability may vary depending on the destination, product, inventory location, local regulations, and distribution arrangements.

If shipping is not available to your location, you may visit our Where to Buy page to find an authorized local distributor.

2. Order Processing

Orders are generally processed within 1–2 business days after payment is successfully completed.

Orders placed on weekends or public holidays will be processed on the next available business day.

During major holidays, promotional periods, product launches, or other high-volume periods, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Rates & Free Shipping

Shipping charges are calculated based on factors such as your delivery destination, order value, product size, and shipping method.

Free standard shipping is available on eligible orders of US$129 or more.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Certain oversized products, special orders, remote destinations, or specific regions may be subject to additional shipping charges.

4. Estimated Delivery Time

Standard delivery generally takes approximately 7–15 business days after the order has been shipped.

Delivery times are estimates only and may vary depending on:

• Destination country or region
• Shipping carrier
• Customs processing
• Local delivery conditions
• Public holidays
• Weather conditions
• Other circumstances outside our reasonable control

Please note that order processing time is separate from shipping transit time.

5. Shipping Carriers

Depending on your destination, product, and fulfillment location, your order may be shipped through carriers such as:

FedEx, DHL, UPS, EMS, or USPS.

The final shipping carrier will be selected based on the most appropriate available shipping method for your order.

6. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information.

Tracking information may take some time to update after the carrier receives the package.

If you have not received your tracking information or your tracking status has not updated for an extended period, please contact our Customer Support team for assistance.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, contact name, phone number, and other required delivery information when placing an order.

Incorrect or incomplete information may result in:

• Delivery delays
• Additional shipping charges
• Returned packages
• Lost shipments

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update your information before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

8. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country or region.

The applicable taxes or charges may vary based on local regulations and the shipping method used.

Where applicable, taxes or other charges collected directly by MatataStudio will be displayed during checkout. Additional charges may also be assessed by local customs authorities or shipping carriers.

MatataStudio does not control customs processing times or charges imposed directly by local authorities.

9. Delayed Shipments

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including customs clearance, carrier disruptions, extreme weather, public holidays, or other unforeseen events.

If your order appears to be significantly delayed, please contact our Customer Support team with your order number so we can assist you in checking the shipment status.

10. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photos or videos showing the condition of the package and product.

If your tracking information indicates that a shipment may be lost or if your package has not arrived within a reasonable period after the estimated delivery date, please contact us so we can investigate the issue with the shipping carrier.

Claims and resolutions may depend on the results of the carrier investigation and the circumstances of the shipment.

11. Multiple Shipments

Depending on product availability and fulfillment location, items within the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Additional shipping charges will not be added solely because we choose to split an eligible order into multiple shipments.

12. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact our Customer Support team:

Customer Support
support@matatalab.com

Please include your order number and a brief description of your question so our team can assist you more efficiently.