Frequently Asked Questions

Check here to find out about your orders. Also, we'll notify you the tracking number by email after your order is shipped.

No,now we cant ship it to Isael.

Send email to support@matatastudio.com about changing the shipping address if it's not shipped. If your parcel has been shipped already, we will not be able to change your address and you will need to contact USPS/UPS/FedEx/DHL/Royal Mail to amend your details. Please verify your address when placing orders.

Don't worry—this is a normal part of the customs inspection process. If any additional documentation is required, an employee from your designated shipping company will reach out to you directly. If you need assistance, feel free to contact your sales manager. We'll provide you with the necessary documents as quickly as possible to help resolve the issue.

Customs fees and taxes are determined by your local customs authorities, based on the declared value of your order. These charges are the responsibility of the buyer, and you may be required to pay them upon arrival of the goods in your country.Thank you.

Yes, we can! Please contact your sales manager, and we will send you the requested packing list and invoice as soon as possible to assist with customs clearance.

While we have clients from all over the world and typically encounter no issues with products passing through customs, we cannot guarantee that your order will be exempt from delays or issues. Customs policies can change, and regulations vary by country. If your order gets delayed or stuck at customs, we will do our best to assist you in resolving the situation and help get your products through.

The prices displayed on our site do not include taxes. This means you may be required to pay import taxes, duties, and customs fees when your order arrives at its final destination. These charges are determined by your local customs office, and we are unable to assist with any delays caused by customs procedures. For more details on potential charges, please contact your local customs office.

VinciBot is designed for kids over 8 years old, and its learning contents are suitable for primary and secondary school students.

No, it's rechargeable with USB-C charging port.

Due to copyright policy, we only provide watermark-free images to customers at the Silver level and above. You can directly download the images on the My Account dashboard on the TVCMALL website. The following chart shows the download permission for each customer level.

Yes, many items come with CE/RoHS certifications. For large orders, MatataStudio can arrange certification for products that don't have it. A similar certified product can also be recommended if needed..

Hello,Sorry not now

To request a free sample, please contact your Sales Manager. They will help you select the most appropriate samples based on your needs.

Yes, we thoroughly double-check every product before shipping to ensure its quality. For more information, you can also review our full Warranty Policy to understand our quality control processes in detail. We aim to provide you with the best products and service.

1. US - Recommend US Stocks

2. EU / ASIA / AU - Recommend CN Stocks

All packages will be shipped within 3 working days.(The longest will be shipped with 5 working days. Due to holidays / festivals or any other uncontrollable issues.)

We recommend you to get in touch with us in our shop website:（https://shop.matatalab.com） If you have any other concerned, via email (support@matatalab.com).

The average charing time is 2 hours and it can last for 4+ hours on a single charge.

VinciBot supports graphical programming and Python. And you can both programming through PC, tablet, or mobile phone.

IOS/android/chromebooks

Yes, you can connect VinciBot to the coding platform through Bluetooth and USB-C cable.

Yes. There are a Challege Booklet with 18 activities in the package, and 75 more on the coding platform.

ToF LiDAR ranging sensor, Infrared communication (transmitter+receiver 1+receiver 2), Light detection sensor (left+right), Sound detection sensor (MIC), 5-Way Line Follower/ Color sensor

Drawing, 6 programable LEDs Lights, LED matrix that can display images, numbers and letters, etc.Drawing, 6 programable LEDs Lights, LED matrix that can display images, numbers and letters, etc.

0.02~3 m

Yes, there are add-ons available to support VinciBot to be connected to Lego Technic motors, DC motors and servos. For more electronic modules to be connected, please consult our ale reps for details.

The marker in the package is 15mm diameter thickness, so you are available to put any markers with the similar thickness for VinciBot to draw with..

Yes, just add your mp3 file into VinciBot, and you can use the audio play block to call this custom audio file.

Yes, just make sure the thickness of the line is larger than 10mm. You can even draw it with different colors as different conditions.